An AI voice agent is a phone line that never goes to voicemail: it answers around the clock, works out what the caller needs, routes the emergencies, and books the routine work. We build them white-labeled to your business — your name, your rules, your calendar — not a generic bot with your logo on it.
Answers on the first ring, day or night, in the business's own voice — and answers every call at once, so two callers never hit a busy signal.
Captures who's calling and what they need, separates urgent from routine, and books directly onto the calendar or system you already run.
Emergencies ring a human immediately. Warm transfer, ring groups, and on-call routing are configuration, not custom work.
Every call logged, transcribed, and reported — what it handled, what it cost, what it booked.
PlumbDesk, our AI receptionist for plumbing companies, answers real customer calls today. We built the agent, the billing, and the CRM behind it — and wrote up what was actually hard.
Read the build story →Either way, you can read a finished Leak Report in full before you talk to us — a full worked example →
We don't open with a build — we open with the Leak Report: a free first call, then a written diagnosis of your pipeline with a dollar figure on each gap. If this build isn't where your numbers say the money is, we'll tell you what is.
Agency or consultancy with a client who needs this? We build it under your brand →
Anthracite AI is an AI consulting and engineering firm that builds AI systems for small and mid-sized businesses. Based in Charlotte, NC, working with businesses anywhere in the US.