Most support volume is the same twenty questions. We build AI that answers those instantly — in your voice, from your real policies and prices — and routes everything else to a person with the full context attached, so the customer never has to repeat themselves.
The common questions answered immediately, around the clock, from your own answers — never from a generic script.
Replies drafted from your past correspondence, for a human to approve and send.
When it escalates, the person picking up sees the whole conversation and the customer's history — no 'can you repeat that?'
What it resolved, what it escalated, and what that saved — reported monthly.
No client case study for this one yet — we'd rather tell you that than fake a logo wall. What we have shipped is on the What we've built page.
Either way, you can read a finished Leak Report in full before you talk to us — a full worked example →
We don't open with a build — we open with the Leak Report: a free first call, then a written diagnosis of your pipeline with a dollar figure on each gap. If this build isn't where your numbers say the money is, we'll tell you what is.
Agency or consultancy with a client who needs this? We build it under your brand →
Anthracite AI is an AI consulting and engineering firm that builds AI systems for small and mid-sized businesses. Based in Charlotte, NC, working with businesses anywhere in the US.